Refund & Cancellation Policy
Last updated: July 22, 2026
This Refund & Cancellation Policy explains how refunds and cancellations generally work for Red Castle Services, Inc. standard marketing services.
Digital services
Our services are professional, digital marketing services delivered over time. Because work, strategy, and execution begin promptly, fees for services are generally non-refundable.
Cancellation of standard services
Standard services may be cancelled with 30 days' written notice. No annual contract is required for the published standard plans. Billing does not continue beyond the applicable cancellation period, and services continue through that period unless otherwise agreed.
Advertising spend and third-party costs
Advertising budget paid to platforms such as Google, Microsoft, or Meta is paid to those platforms and is not a Red Castle service fee; it is not refundable by Red Castle. Approved third-party costs, premium licenses, completed custom work, and production costs already incurred may be non-refundable.
No hidden fees
There are no hidden fees. Any work beyond the included scope is discussed and approved before it proceeds.
Signed agreements
Where you have a signed proposal, order form, statement of work, or service agreement, that agreement may contain additional terms regarding fees, cancellation, and refunds, and those terms apply to your engagement.
Questions
If you have questions about a refund or cancellation, contact Red Castle at (561) 782-4336 or info@redcastleservices.com. We are happy to talk it through.